How to use the Store
Payment options How to use the shopping cart Gifts Support Shipping Guarantee of Satisfaction
Azamra accepts the following forms of payment for your online purchases: PayPal, Visa, MasterCard, American Express and Discover.
If you wish to pay by check or International Money Order, please mail your order to: Azamra, PO Box 50037, Jerusalem, Israel.
How to use the Shopping Cart
As you browse through our store, you may see items that you want to buy. Each time you click ADD TO CART, the item shown is added to your shopping cart. When you have finished browsing, you can go to your shopping cart and remove items or increase the quantity of an item. Then you can decide to buy some more products now. To get to the shopping cart, click SHOPPING CART on the toolbar.
Change the quantity of an item When an item is added to your shopping cart, it is assumed that you only want one. However, you can increase the quantity if you want. Type the quantity next to the description. Click on the UPDATE button, and your shopping cart is updated.
Remove an item If you decide that you don't want to buy an item, you may remove it from your shopping cart. Click on DELETE next to the item you want to remove. The item is removed from your shopping cart.
Continue shopping Once you have viewed your shopping cart, you may decide that you want to continue shopping. Click on SHOP SOME MORE. You are returned to the last page you were viewing.
Gifts You are welcome to order items to be sent as gifts. If you wish to send gifts to more than one person, please make out a separate order for each recipient as we can only ship to one address per order. If you are sending an item as a gift, you may enter a message of up to 255 characters to the recipient.
Support If you wish to give a donation in support of Azamra's projects, please note that our website technology treats your donation as a "product" for "sale". When you click on a donation option, you will be able to specify the project that you wish to support. You will be prompted to add the "item" to your "shopping cart". You will also have the option of ordering books and other products.
How to Buy
If you are finished shopping and would like to purchase your items, click BUY PRODUCTS NOW on the "Shopping Cart" page. To place your order, you will be asked to follow a number of steps.
Congratulations! Your order is complete! You will receive a confirmation on your screen that your order has been submitted, together with details of the order and your Order Number. Please print this page for your records. An email confirmation of your order will be sent to the email address you entered.
Azamra ships all over the world. Depending on your location and stock availability we may ship from Israel or N. America. We normally ship immediately. If for some reason this is not possible, we will inform you by email. Processing and shipping time to most locations is usually no more than 7 days. If you have any questions about the status of your order, please contact AZAMRA. Be sure to quote the ORDER NUMBER on your Order Confirmation.
Missing items If an item is missing from your order, please contact AZAMRA to determine the cause. Sometimes items are shipped separately or you may have inadvertently left it out of your original order, in which case you may place another order. If Azamra did leave out an item, we will send it to you at no additional shipping charge.
Wrong items If you receive the wrong item, please contact AZAMRA. You will not be charged shipping for returning the wrong item or additional shipping for receiving the correct item. We're sorry, but if you mistakenly ordered the wrong item, you will have to pay all shipping charges associated with returning the item and ordering another item.
Guarantee of Satisfaction
We stand behind our products and guarantee your satisfaction with every order. If, for any reason, your shipment is not satisfactory, we will gladly replace it or refund your money (excluding shipping and handling charges) within 30 days. Defective items may be returned in exchange for the same title. Non-defective items cannot be returned. Returned items must be factory fresh, showing no signs of wear and tear. All returns must include all original packaging, paperwork, and cartons for a complete refund.
For more details of our store policy, click here
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